12 Dec
2009
12 Dec
'09
10:43 a.m.
Hoi,
At home I have a cablecom consumer connection and it broke yesterday
at around 11pm. I tried to call the 0800 668866 hotline but it seems
it's .. well, hot :) because I get network busy when calling and every
now and again I can traverse the call center menu but phone calls hang
after a few minutes (before I speak to a human).
Perhaps others have seen troubles in the Eden of Cablecom? Symptoms
are: dhcpd at 62.2.28.44 gives out net-10 (10.151.169.44) and if I
change my local mac I get another rfc1918 address. The head is up and
I see arp traffic on the ethernet, but otherwise IP is not possible.
Cool hack-fact: until I reset the modem this morning, established
traffic (by pf statefull firewall on my home router) was live and
kicking, just new sessions would not be established. I'm pretty sure
cablecom is at fault, but I can't seem to reach them to talk.
Can somebody confirm? Are there other contacts I can try?
Groet,
Pim
--
Pim van Pelt <pim(a)ipng.nl>
PBVP1-RIPE - http://www.ipng.nl/
1:36 p.m.
Thanks, Xaver and Daniel,
On Sat, Dec 12, 2009 at 1:02 PM, Daniel Bertolo
<daniel.bertolo(a)switch.ch> wrote:
Am 12.12.09 10:43, schrieb Pim van Pelt:
It now seems to have been resolved. I moved to another IPv4 pool
but
otherwise connectivity is restored. Thanks again for confirming I was
not the only one :)
groet,
Pim
--
Pim van Pelt <pim(a)ipng.nl>
PBVP1-RIPE - http://www.ipng.nl/
Can somebody confirm? Are there other contacts I can try?
A friend of mine just called me. It seems to be the same problem in
Rapperswil, too. 
5:14 p.m.
Hi Pim
2009/12/12 Pim van Pelt <pim(a)ipng.nl>nl>:
The exact same thing is happening in Basel too since a few days. A
very nice side effect is massively improved performance (I'm now
getting full performance 24/7, it used to be barely usable during the
peak hours). This might be an indication that they are actively
preparing the network for the DOCSIS 3 rollout.
regards
Flavio
A friend of mine just called me. It seems to be the same problem in
Rapperswil, too.
It now seems to have been resolved. I moved to another IPv4 pool
but
otherwise connectivity is restored. Thanks again for confirming I was
not the only one :)
13 Dec
13 Dec
10:16 p.m.
On Saturday 12 December 2009 10.43:23 Pim van Pelt wrote:
Hoi,
At home I have a cablecom consumer connection and it broke yesterday
at around 11pm. I tried to call the 0800 668866 hotline but it seems
it's .. well, hot :) because I get network busy when calling and every
now and again I can traverse the call center menu but phone calls hang
after a few minutes (before I speak to a human).
Perhaps others have seen troubles in the Eden of Cablecom? Symptoms
are: dhcpd at 62.2.28.44 gives out net-10 (10.151.169.44) and if I
change my local mac I get another rfc1918 address. The head is up and
I see arp traffic on the ethernet, but otherwise IP is not possible.
Cool hack-fact: until I reset the modem this morning, established
traffic (by pf statefull firewall on my home router) was live and
kicking, just new sessions would not be established. I'm pretty sure
cablecom is at fault, but I can't seem to reach them to talk.
Can somebody confirm? Are there other contacts I can try?
Same Problem in 5605.
Tryed a couple of time to call cablecom customer service under: 0900 66 0900.
Either I don't got through the menue at all (after choosing 1 for german there
was just silence, or there was silence after typing in my postcode.).
Then I just took patience. After about 10 minutes of silence I got music on
hold.
About all 5 minutes I got information that I could get more information about
my accounts on their web-page and that the next agent would answer my call.
After 45 minutes I got through to an agent who told me that there is a smal
regional problem where I live and that the techs are about to fix it.
-Benoit-
10:38 p.m.
Hey Benoit,
On Sun, Dec 13, 2009 at 10:16 PM, Benoit Panizzon <panizzon(a)woody.ch> wrote:
It turns
out that yes, there was a spot of trouble at Cablecom, and to
their honor they fessed up to it:
http://www.cablecom.ch/popup_netzwerkstatus.htm?status=erledigt
Twitter and other microblogs were full of comments, so it seems that
this was pretty wide spread. It'd be great to read a postmortem, but I
think this is as far as Cablecom will go regarding the outage. Well,
back to work, business as usual!
groet,
Pim
--
Pim van Pelt <pim(a)ipng.nl>
PBVP1-RIPE - http://www.ipng.nl/
Perhaps others
have seen troubles in the Eden of Cablecom?
Same Problem in 5605. 
11:56 p.m.
I remember to have read some news about a major cablecom outage:
http://www.news.ch/Panne+bei+Cablecom+Kein+Internet+und+kein+Fernsehen/41941
0/detail.htm
-steven
-----Ursprüngliche Nachricht-----
Von: swinog-bounces(a)lists.swinog.ch [mailto:swinog-bounces@lists.swinog.ch]
Im Auftrag von Pim van Pelt
Gesendet: Sonntag, 13. Dezember 2009 22:39
An: Benoit Panizzon
Cc: swinog(a)lists.swinog.ch
Betreff: Re: [swinog] cablecom 8306 problems?
Hey Benoit,
On Sun, Dec 13, 2009 at 10:16 PM, Benoit Panizzon <panizzon(a)woody.ch> wrote:
It turns
out that yes, there was a spot of trouble at Cablecom, and to
their honor they fessed up to it:
http://www.cablecom.ch/popup_netzwerkstatus.htm?status=erledigt
Twitter and other microblogs were full of comments, so it seems that
this was pretty wide spread. It'd be great to read a postmortem, but I
think this is as far as Cablecom will go regarding the outage. Well,
back to work, business as usual!
groet,
Pim
--
Pim van Pelt <pim(a)ipng.nl>
PBVP1-RIPE - http://www.ipng.nl/
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Perhaps others
have seen troubles in the Eden of Cablecom?
Same Problem in 5605.
5107
days inactive
5108
days old
6 comments
5 participants
participants (5)
-
Benoit Panizzon -
Daniel Bertolo -
Flavio Tischhauser -
Pim van Pelt -
Steven Glogger