13 Dec
2009
13 Dec
'09
10:16 p.m.
On Saturday 12 December 2009 10.43:23 Pim van Pelt wrote:
Hoi,
At home I have a cablecom consumer connection and it broke yesterday
at around 11pm. I tried to call the 0800 668866 hotline but it seems
it's .. well, hot :) because I get network busy when calling and every
now and again I can traverse the call center menu but phone calls hang
after a few minutes (before I speak to a human).
Perhaps others have seen troubles in the Eden of Cablecom? Symptoms
are: dhcpd at 62.2.28.44 gives out net-10 (10.151.169.44) and if I
change my local mac I get another rfc1918 address. The head is up and
I see arp traffic on the ethernet, but otherwise IP is not possible.
Cool hack-fact: until I reset the modem this morning, established
traffic (by pf statefull firewall on my home router) was live and
kicking, just new sessions would not be established. I'm pretty sure
cablecom is at fault, but I can't seem to reach them to talk.
Can somebody confirm? Are there other contacts I can try?
Same Problem in 5605.
Tryed a couple of time to call cablecom customer service under: 0900 66 0900.
Either I don't got through the menue at all (after choosing 1 for german there
was just silence, or there was silence after typing in my postcode.).
Then I just took patience. After about 10 minutes of silence I got music on
hold.
About all 5 minutes I got information that I could get more information about
my accounts on their web-page and that the next agent would answer my call.
After 45 minutes I got through to an agent who told me that there is a smal
regional problem where I live and that the techs are about to fix it.
-Benoit-