On Saturday 12 December 2009 10.43:23 Pim van Pelt wrote:
At home I have a cablecom consumer connection and it broke yesterday at around 11pm. I tried to call the 0800 668866 hotline but it seems it's .. well, hot :) because I get network busy when calling and every now and again I can traverse the call center menu but phone calls hang after a few minutes (before I speak to a human).
Perhaps others have seen troubles in the Eden of Cablecom? Symptoms are: dhcpd at 22.214.171.124 gives out net-10 (10.151.169.44) and if I change my local mac I get another rfc1918 address. The head is up and I see arp traffic on the ethernet, but otherwise IP is not possible.
Cool hack-fact: until I reset the modem this morning, established traffic (by pf statefull firewall on my home router) was live and kicking, just new sessions would not be established. I'm pretty sure cablecom is at fault, but I can't seem to reach them to talk.
Can somebody confirm? Are there other contacts I can try?
Same Problem in 5605.
Tryed a couple of time to call cablecom customer service under: 0900 66 0900.
Either I don't got through the menue at all (after choosing 1 for german there was just silence, or there was silence after typing in my postcode.).
Then I just took patience. After about 10 minutes of silence I got music on hold. About all 5 minutes I got information that I could get more information about my accounts on their web-page and that the next agent would answer my call.
After 45 minutes I got through to an agent who told me that there is a smal regional problem where I live and that the techs are about to fix it.