Hi
We have a case of emails reproducible disappearing to one specific sunrise recipient.
The recipient is quite sure, he has not activated any filtering rule in his sunrise webmail. He requests us as the ISP of the sender, to investigate the issue 'from the source'.
We see in our logs:
mx0.sunrise.ch has address 213.46.255.61
is happily accepting the email with 200 OK. No late bounce can be found.
Does anyone know, how to contact chello.at for such issue? I have tried the contacts registered @ RIPE for this range. They are either 'not in charge and don't know who is' or do not respond. Sunrise seems not to know how to open a case with chello for such an issue (as last time we faced such an issue).
Hi Benôit
Please send me all the information off list and I will handle it
BR Charis
Charis Papadellis Head of Escalation Management Sunrise GmbH Thurgauerstrasse 101B, 8152 Glattpark (Opfikon)
T: +41 58 777 55 11 | M: +41 76 777 55 11 charis.papadellis@sunrise.net www.sunrise.ch
-----Original Message----- From: Benoît Panizzon via swinog swinog@lists.swinog.ch Sent: Friday, January 12, 2024 9:06 AM To: swinog@lists.swinog.ch Subject: [swinog] Any contact to sunrise / chello.at / libertyglobal Postmaster
Hi
We have a case of emails reproducible disappearing to one specific sunrise recipient.
The recipient is quite sure, he has not activated any filtering rule in his sunrise webmail. He requests us as the ISP of the sender, to investigate the issue 'from the source'.
We see in our logs:
mx0.sunrise.ch has address 213.46.255.61
is happily accepting the email with 200 OK. No late bounce can be found.
Does anyone know, how to contact chello.at for such issue? I have tried the contacts registered @ RIPE for this range. They are either 'not in charge and don't know who is' or do not respond. Sunrise seems not to know how to open a case with chello for such an issue (as last time we faced such an issue).
-- Mit freundlichen Grüssen
-Benoît Panizzon- @ HomeOffice und normal erreichbar
-
Benoît Panizzon -
Papadellis, Charis