16 Mar
2007
16 Mar
'07
8:58 a.m.
Charles Buckley wrote:
Any good spam solution will allow customer feedback into either a training or preferably a collaborative reporting system.
This is part of the solution we offer, but in truth, only very few, perhaps a handful endusers really use the feedback facilities. I agree it must be part of a good solution, but it's not as effective and as useful as one might think.
The interface for this should ideally be closely integrated with the capabilities of intelligent mail clients.
That would be perfect, but it's unrealistic. A customer is unlikely to want to install new software on e.g. 500 or 1000 PCs to enable an easy feedback.
/Per Jessen, Zürich