[swinog] VoIP

All,

I've got a guy working from home in his house in France, not far from Basel. I think he has an ADSL line with wanadoo.fr. He's connected to our exchange over VoIP using SIP. Last week the line quality was perfectly fine, but starting yesterday it's been terrible. I looked at a traceroute, and it appears that his connection from wanadoo.fr to our line (easynet) is routed via UK, New York, London and Frankfurt, which produces awful delays.

For the moment, I've asked easynet support to help, but I was just wondering what you guys would do with a case like this?

/Per Jessen, Herrliberg