Hi Per
Does anyone @UPC happen to know what this means:
host mx.hispeed.ch [213.46.255.2]: 552 5.2.0 rl4b1r00p3kCCMl01l4bgK automated process detected unsolicited content
The email is being sent from a UPC connection, via Hostpoint (mail.hostpoint.ch) to a user @swissonline.ch.
The user has tried getting an explanation from UPC, but sofar no luck.
It is a known trouble and in the past I found a contact that could solve the issue.
The Mailservices für UPC Cablecom Switzerland are operated by Chello.at in Austria.
We had a similar case a couple of years ago. We opened a trouble ticket @ UPC and got repeatedly told, that their techs are working on it and that it was not easy getting a reply, because UPC is such a large distribute company and so many department being involbed in the problem finding.
After about two weeks and no luck with the trouble ticket @ UPC Cablecom, I started calling Chello AT and ask for a mail tech. Being persistent, I was sucessfull. The issue was simple problem caused by the customer himself and resolved within a hour. I asked why they did not react on the trouble ticket I opened via UPC Switzerland and was told by the Postmaster team in Austria, that they would have fixed the problem immediately, if the ticket would have been assigned to them.
I did try to get a comment from the service supervisor @ UPC Cablecom on why the ticket was not assigned to the right team, but that was completely ignored.
So my advice: Call Chello in Austria and be persistent, if you want email problems solved with any of the UPC Cabecom Email Domains hosted there!
Regards!
-Benoît Panizzon-