Sorry for posting here, but I ran out of ideas on how to solve an issue with Sunrise/Yallo.

Two weeks ago, Sunrise had to move their connections in Dubendorf from Fibre-Plug 2 to 1.

Just after that, I moved the CPE to Plug 1 and contacted the support because the connection was not working.

Long story short:

After almost two weeks, the connection is still not working. On Plug 2, I get the Fiber- or OTO Activation Screen from Swisscom and on plug 1 I don't even get an optical signal.

Support promised me a temporary 5G router, a SIM card, a new Fiber Box, Calls from the technicians and so on... Nothing happened and I'm still offline

If there is any Sunrise/Yallo technician out there, could you may have a look at it?

If someone has an Idea on how i can escalate this, feel free to contact me

Again, sorry for disturbing about a private connection and being off topic here

Best regards

Philippe