Am 23.11.2009 um 00:15 schrieb Charles Buckley:
Ultimately the problem was remedied, but I'd like to know, is there anyway
of contacting Cablecom whereby the assumption is other than that the person
reporting the problem is a clueless moron? I'd prefer not to have to wait
until someone discovers this by happenstance.
Hello Charles,
And the level of clue has sky-rocketed since the last time I've had to deal with them (and that was two years ago), now they are asking the right questions, so you can pin-point issues after the first or second mail exchange.
However in your case, you might run into a road-block. I complained, that they were routing some streaming servers in Europe over an over-full port in New York, and the response in the end was:
"Die Firma Cablecom ist ein Tochterunternehmen von Lyberty Global, welche Ihren Sitz in den USA hat.
Die interne und externe netzwerktechnische Infrastruktur lässt eine Änderung der Hop Standorte und Vernetzung zur Zeit nicht zu."
I'm not sure if that is a lack of clue, or a sign of large network providers with complex internal hierarchies.
Cheers,
-daniel